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The Ascent customer service was phenomenal! We had realized that it was inevitable that we would need to get a chairlift for quite some time as my father is in his 90's and can only get into his apartment by a steep set of stairs. He did not want the stair lift at first so sometimes there does have to be a decision made by the adult child that it truly is necessary we finally had to get it because of a hospitalization and increasing weakness. The prices that I had seen on the Internet and my local senior health supply, where they had a mock up sample of a chair and rail. I went online and saw a video as well and looked at the price point and it was not the cheapest but was reasonably priced and looked like a good product and company to work with. It turned out that it was a fantastic decision to work with them. They returned my calls quickly and provided excellent customer service and a fast turnaround even though the equipment is shipped from Colorado. The local Boston area installer was extremely professional and very patient explaining the working of the chair with my father who asked for repeated instructions. The best part is that my dad truly loves his chairlift and he is not the kind of person who wants to admit that he needs it! You can even send heavy groceries up on the chair separately if you have someone at the top of the stairs to take them! When you're done with it you can fold it up relatively close to the wall. (It comes with 2 remotes). I recommend their company very highly.
Justin B. was very professional, helpful and courteous. He is an asset to Ascent!
Wonderful to get a slightly used one for less.
No sales pressure, installation flawless, orientation thorough.
Greg is great. Answers messages quickly and explains well.
Very fast and sturdy. Quite helpful and informative.
Excellent service and product!
Everyone I spoke to regarding sales and installation was wonderful. Justin did a great job on install and explaining the operation!
Justin did a GREAT job. Called to ask if he could come early, kept me informed and took time to review the operation of the chair lift.
– Chris T.
– Marcella M.
– Beverly H.
– Virginia K.
– Elizabeth M.
– Lawerence J.